Privacy Policy

1. Information We Collect

We collect only what we need to plan your safari and stay in touch with you about it:

• Contact details — your name, mobile number and email address, whenever you fill our enquiry form, message us on WhatsApp, or call us directly.
• Booking details — your preferred safari zone, travel dates, safari type (Jeep, Canter, or Dhikala Night Stay) and number of guests.
• Identity documents — Aadhaar, Voter ID, Driving Licence or Passport details, which the Uttarakhand Forest Department requires to issue your safari e-permit.
• Payment references — the transaction ID and payment confirmation for advance bookings. We never see or store your card number, UPI PIN, or net-banking credentials; these are handled directly by our payment partner.
• Technical data — basic browser and device information collected automatically through Google Analytics/Tag Manager, used only to understand how visitors use our website.

2. How We Use Your Information

• To check availability and submit your safari permit application to the Forest Department on your behalf.
• To confirm your booking and send your e-permit, itinerary and payment receipt over WhatsApp or email.
• To respond to enquiries and provide support before, during and after your trip.
• To share safari updates, gate timings, or last-minute changes relevant to your specific booking.
• For internal records required for accounting, compliance and dispute resolution.

We do not use your information for unrelated marketing without your consent, and we never sell your data.

3. How We Share Your Information

Booking a safari legally requires sharing some details beyond our own team:

• Uttarakhand Forest Department — your name and ID proof details are submitted to obtain your official safari e-permit. This is a legal requirement, not optional.
• Stay and resort partners — only when you book a Dhikala Night Stay or a package that includes accommodation, so they can confirm your reservation.
• Payment gateway — your transaction is processed securely by our payment partner; we do not receive or store your card details.

Outside of these, we do not rent, sell or share your personal information with advertisers or unrelated third parties.

4. Data Security

We store enquiry and booking records securely and limit access to the team members who need it to process your safari. No method of transmission over the internet is completely secure, but we take reasonable technical and organisational steps to protect your data from unauthorised access, alteration or loss.

5. Cookies & Analytics

Our website uses cookies and Google Tag Manager to understand how visitors use the site — for example, which pages are viewed most — so we can improve it over time. This data is aggregated and isn't used to personally identify you. You can disable cookies in your browser settings, though some parts of the site may work less smoothly.

6. WhatsApp Communication

7. Your Rights

You can ask us to show you the information we hold about you, correct anything inaccurate, or delete your enquiry and booking records once your trip is complete — subject to records we're required to retain for tax or legal reasons. Write to us at the email below and we'll respond within a reasonable time.

8. Children's Privacy

Our website and booking process are meant for use by adults arranging travel. We do not knowingly collect personal information directly from children; safaris for children are always booked by a parent or guardian.

9. Third-Party Links

Our site links to platforms like YouTube, Instagram, Facebook and WhatsApp. Once you leave our site through one of these links, that platform's own privacy policy applies — we don't control how they handle your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our process or in Forest Department requirements. The "last updated" note at the top of this page will always show the most recent revision.

11. Contact Us

Questions about this policy or your data? Reach us directly: